How do I choose?
We know there are a lot of options, but we always show what we love most. We suggest you start with the style you like, then choose the color and lastly the heel height. Please note, certain styles cannot be made in mid heels. Every style is available in our high heel. You can view our favorite and best selling styles here. Our current colors may be found here.
I live in San Francisco, may I try some clogs on?
Yes! Our Dogpatch studio is open to the public for retail and fittings every Wednesday through Saturday 11:00 am – 6:30 pm and Sunday 11:00 am - 5:00 pm. No appointment necessary. We'd love to see you.
How long will it take for my clogs to come?
We are a small production studio and we make our clogs by hand. That takes time. Our production timeline is currently 30-45 days from your order date. You will receive a confirmation when you place your order and we will send you a shipping confirmation with a tracking number as soon as your clogs leave our studio. Please note, we are unable to guarantee delivery dates nor are we able to accommodate rush or expedited orders.
What is your return policy?
We gladly offer free returns for store credit on new, unworn clogs within 20 days of receipt. Store credit never expires and is issued in the form of a digital gift card. We do not offer refunds.
Please see our return policy page for details and how to make ensure a successful exchange.
Do you have any clogs in stock?
As we are made to order, we carry very little inventory. Come on by the studio to see what might be available or email us at firstname.lastname@example.org if you have a specific size and style you're looking for.
I live in the Bay Area, can I pick my clogs up?
We no longer offer in-stock pick ups, we're sorry! Our studio is small and we find that you'll get your clogs more quickly if we ship. All our clogs are shipped via USPS and local orders will be delivered the next business day. Thanks for understanding!
Do you ever put your clogs on sale?
We do not discount our made-to-order clogs. However, we do host sample sales from time to time. So far, we'd held three in our six years in business. Sign up for our mailing list if you want to be notified of the sample sale, and check our last years fun here!
Do you have gift cards?
We do! Check them out here. All gift cards are delivered digitally via email so that you may forward them along to the recipient, or keep for yourself!
Do you offer payment plans or take installments?
We're pleased to offer payment plans through Afterpay. Simply sign up for an account via Afterpay and purchase your clogs through four installments, interest free.
I ordered a tote bag. When will it come?
Thanks for ordering one of our Dogs & Clogs totes! We ship these within 3-5 business days from our San Francisco studio.
I ordered clogs and a tote and I'd love my tote bag ASAP! Will you send it?
We're happy to ship your tote bag ahead of time, but you must email us at email@example.com to request immediate shipment. If we don't hear from you, your tote will ship with your clogs within our regular production timeline, 30-45 days.