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Shipping policy


When will I receive my order?

It takes us 3 to 10 business days to process an order, after which we will ship it to you. Shipping time depends on your location, but you can estimate it as follows:

El Salvador:
San Salvador and La Libertad: Between 3 and 5 business days, at a cost of $3.
Santa Ana and Son Sonsonate: Between 3 to 5 business days. At a cost of $7
San Miguel: Between 3 to 5 days. At a cost of $10
USA: Between 3 and 10 business days.
Europe: Between 5 and 12 business days.
Asia: Between 7 and 15 business days.

Where is my order shipped from?

All our products are carefully handmade by Salvadoran artisans in our workshop, where they are elaborated, packed and shipped to wherever you are.

Will I have to pay customs fees for my order?

International orders may incur additional customs fees. This fee is not under our control, and is up to your customs agency. Customs policies vary greatly from country to country, so we recommend that you speak with your local authorities to clarify this point.

My order should have arrived by now, but I haven't received it yet, what do I do?

Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask for your order at your office or porter's office.

Pro tip: Avoid theft. If you will not be home on the day of delivery, use your work address or wherever you will be. If the address is correct and the package is not in the office or at the post office, please contact us at: with your order number.
If there is a problem with your shipping address, we may be able to reship your product, but you will be responsible for the shipping cost.


How do I track my order?

If your shipping method includes tracking, you will receive a link via email when your order is shipped. If you have any questions about your shipment, please contact us at: